Privacy and policy

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Introduction

At SecurityOne Distribution Centre Pte Ltd (S1), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, purchase products, or otherwise communicate with S1.

1. Information We Collect

We collect information to provide better products and services, to process transactions, and to improve your experience. The types of information we collect include:

  • Personal information: name, email address, telephone number, billing and shipping address, company name, and other contact details you provide when registering, placing orders, subscribing to newsletters, or contacting us.
  • Payment information: payment card details or other financial information are processed by our third-party payment processors; S1 does not store full payment card numbers on our servers.
  • Technical and usage information: IP address, browser type and version, device type and operating system, pages visited, referral URLs, and other analytics data.
  • Support and correspondence: records of your communications with our customer support team, including chat transcripts, emails, and call logs (where applicable).

2. How We Use Your Information

We use the information we collect for purposes that include, but are not limited to:

  • Processing and fulfilling orders, including shipping and billing.
  • Communicating order status, confirmations, invoices, and customer service responses.
  • Providing product support, technical assistance, and troubleshooting.
  • Improving and personalizing our website, products, and services.
  • Sending marketing communications and promotional offers (with opt-out options).
  • Detecting, preventing, and responding to fraud, abuse, or security incidents; and complying with legal obligations.

3. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we will only process your personal data if we have a lawful basis to do so (for example, to perform a contract, comply with a legal obligation, protect vital interests, pursue legitimate interests, or when you have given consent).

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

  • Service providers: trusted vendors who perform functions on our behalf (payment processors, shipping carriers, analytics providers, email services). These providers are contractually required to protect your data and use it only for the agreed purposes.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction (with notice to affected users where required).
  • Legal and safety reasons: when required by law, to comply with a legal process, or to protect the rights, property, or safety of S1, our users, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide and personalize our services, analyze site usage, and support advertising and marketing functions. Cookies help us remember preferences, recognize returning visitors, and measure site performance.

You may disable cookies through your browser settings; however, disabling cookies may affect website functionality and your user experience.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure servers, encryption of sensitive data in transit, access controls, and routine security reviews.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and applicable legal requirements.

8. Your Rights

Depending on your jurisdiction and applicable law, you may have rights regarding your personal information, including the right to:

  • Access the personal data we hold about you and obtain a copy.
  • Request correction of inaccurate or incomplete data.
  • Request deletion or restriction of processing, in certain circumstances.
  • Object to certain processing activities (including direct marketing).
  • Withdraw consent where processing is based on consent.
  • Receive a machine-readable copy of your data (data portability), where applicable.

To exercise any of these rights, please contact us using the contact details in the Contact Us section below. We may ask for verification information to confirm your identity before fulfilling requests.

9. International Transfers

As an international business, S1 may transfer personal information to service providers and partners located in other countries. When we transfer data across borders, we apply appropriate safeguards to ensure an adequate level of protection consistent with applicable law.

10. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, or services. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third parties before providing them with personal information.

11. Children’s Privacy

Our services are not directed to children under the age of 16 (or a higher age required by local law). We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy-related requests and inquiries in accordance with applicable law and as promptly as reasonably possible.

14. Additional Information (WooCommerce and E-commerce)

If you purchase products through our online store, we will use the personal information you provide to process your order, communicate with you about your order, and ship items to you. Payment processing is handled by third-party, PCI-compliant gateways; S1 does not retain full payment card details. We may use cookies and local storage to maintain your shopping cart and improve checkout functionality.

15. Consent

By using our website, registering for an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, subject to applicable law.